Siren Group AG ("Siren", "we" or "us") operates websites under the business name and trade-marks "Windows Replacement Pro" at Windowsreplacementpro.com.
We care about your privacy. We want you to feel secure and confident when using our website. As such, we will outline below the standards which we will apply when collecting, using and disclosing any of your confidential information.
Much of the information that we may collect, use or disclose in the course of offering services to you will be information that is required to deliver. Except for basic account information, such as your name, email address, physical address, and telephone numbers, we will rarely collect, use or disclose "Personal Information" as such term is defined in applicable private sector privacy legislation. Nonetheless, we intend to respect and protect the confidentiality of any information which you provide us within the course of our relationship.
"Personal Information", when used herein, means information about an identifiable individual but does not include contact information about a person in their business capacity, such as the name, title, business address, or telephone number of an employee of an organization.
Siren may collect and use Personal Information from you for the following purposes:
(i) to provide you via email and other media, with information about our services, including discounts, offers, promotions, and occasional third party product and service offerings;
(ii) to enable you to access and use our services;
(iii) to conduct research, analysis, and surveys and to review aggregated non-identifying data to improve our services;
(iv) to provide non-aggregated, non personally identifiable information to us and to advertisers in order to enable us to offer products and services directly to you;
(v) to show you ads of products and services on websites like Facebook, Google and others that Siren may deem relevant;
(vi) in order to transfer data to a third party for backup purposes;
(vii) to perform backups, restore data from backups or to perform service on our servers or system;
(viii) to provide you with support;
(ix) to collect non-identifying and aggregated usage information and transaction volumes in order to understand usage patterns and improve the system design and prompt users with suggestions on ways to improve their own use of the system;
(x) where required to comply with a statutory requirement, valid court order, warrant or other valid law enforcement purpose.
Siren will not collect, use or disclose your Personal Information for any purpose other than those listed here, without prior notice to you and your consent. We may transfer Personal Information to third parties who are contractually engaged by us to perform certain functions, including the hosting and maintenance of servers upon which the Personal Information is stored and the processing of the Personal Information. We will ensure that the standards of such parties for governing security and confidentiality of the Personal Information are at least as rigorous as our own standards.
Siren is responsible for maintaining and protecting Personal Information about you in our care or control. We have designated a Privacy Officer who is accountable for compliance with our policies.
You have a right to know how your information will be used. We will explain why we need your information before or when we collect it, if the purpose is not already clear. We have set out the purpose for which we may use your Personal Information in paragraph A above.
Siren will only collect, use and disclose your Personal Information with your knowledge and consent, except where permitted or as required by law. Except as otherwise set out herein, Siren will not rent, sell, or otherwise distribute your Personal Information without your permission.
At any time a user may prevent future secondary use of your information by "opting out" when Siren collects your information or by contacting us. Opting out only applies to the secondary purposes because we may need to contact you regarding the usability of your product or alert you of important product revisions or updates.
Siren will only collect Personal Information for the purposes we've identified or for the primary uses as we've described above. We will always do this fairly and legally.
Siren will not use or disclose your Personal Information other than for the purposes for which it was collected, with the exception of receiving your consent or as permitted or required by law. When providing information in response to a legal inquiry or order, we will verify its validity and only disclose information that is legally required.
Siren will keep Personal Information only as long as necessary for the identified purposes or as required by law. Siren will follow internally set guidelines and use care in the disposal, destruction, or de-identification of Personal Information to prevent unauthorized parties from gaining access to Personal Information.
Siren will keep your Personal Information as accurate, complete and up-to-date as necessary for the identified purposes for which it was collected. We encourage you to let us know if your contact information changes.
We protect Personal Information in our possession and control by using industry-standard security safeguards including:
- encryption and passwords;
- employee confidentiality agreements and security clearances;
- locked cabinets and restricted office access.
Our servers are protected by a firewall and are only accessible by authorized users using a password.
We reserve the right to change this policy. If any changes affect your rights, we will immediately notify you. You may access an up to date version of this policy at any time by sending an email to us or by clicking on "Privacy" at the bottom of the Site's webpages.
Subject to exceptions as permitted by law and subject to your written request, Siren will inform you of the existence, use and disclosure of your Personal Information and give you access to that information. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate.
You may at any time correct or update any Personal Information which you have provided to us by sending an email to us by clicking here
Siren has access to and may obtain information relating to the webpages which you view, the number of times you view them, the time and date of use, your IP address and cookie information. We may also have access to aggregate information such as number of associated users, number of transactions and billing information for the purpose of billing and monitoring server and software performance, to improve our services and for other internal purposes.
Except as set out herein, Siren will never access the details of any user entered and stored in the Siren system. Siren will never access system usage history for a specific identifiable user, except where granted permission by the user to assist with resolution of a system issue or error.
The internet is not in itself a secure environment. Users should only enter Personal Information within a secure environment. This means that the user's browser must support the encryption security used in connection with Siren Servers.
On request, Siren will provide you with a summary of your Personal Information. You may request corrections to or deletion of your Personal Information at any time by signed written request addressed to Siren's privacy officer.
Siren may send promotions, surveys and regular customer newsletters to registered users via email. We may also send special advertising messages that we believe are relevant to our users. We may also from time to time send you a request to complete a survey to determine your level of satisfaction with our services and to seek suggestions as to how we may improve our system.
Our email communications will contain clear and obvious instructions describing how the user can opt to be removed from the mailing list. You also may opt out at any time on this page. Siren will immediately remove any user upon request.
Information which you post on any public forum including a product discussion forum, chat room, blog or bulletin board may be seen by the public. Third parties may be able to contact you using or through such forums. We take no responsibility and accept no liability relating to this contact.
If you have any questions about this privacy statement, the practices of Siren, or your dealings with this Web site, please contact us by clicking here.